I just wanted to drop you a quick note to tell you how pleased I was with Terance (sp) during this ordeal at my home. He was professional, thorough in his explanations and told our insurance company that they would be fools not to keep using your company. Thank you again for the quick professional and personal service that my family received.
Following up on our telephone conversation this morning, I want to thank Terrance, Rick and you for your help in addressing the water damage at my house resulting from the failure of the sump pump in the crawl space. The situation was made much worse by the fact that it was discovered last Saturday only a few hours before my wife and I were scheduled to get on a plane to Arizona for the winter. Nevertheless, Terrance and his crew were on the job within an hour of discovery, and worked significant hours on both Saturday and Sunday. Terrance was the consummate professional by keeping us advised of his arrival to and departure from our house and the status of the work at all times. In addition, although it is my understanding that Restorex does not customarily perform repair work on the source of the water problem, you and Rick’s willingness to do so in recognition that I am not there to make those arrangements is very much appreciated by my wife and I. Thank you!
Your workers called when they were leaving. They were polite and professional on the phone and let me know if I had any questions to call. I returned home and saw they had taken the time to make sure they did a clean, neat job. Very pleased that at last some progress has happened over a very frustrating experience.
Thanks again Erick for helping facilitate my repairs.
I wanted to provide my feedback on the job Terrance performed to mitigate the water damage at my home.
Terrance acted in a very professional manner. He fully answered all of my questions when asked. He kept me apprised on what he was doing each step of the way during his repeated visits. He worked with me on times he needed to gain access my home that helped minimize disruptions to my work schedule. Overall, I was pleased with how well he managed a very stressful situation for us.
I just wanted to send a quick thank you to you and everyone who worked with me on my messed up wet house. I really appreciated how quickly and efficiently everyone did their jobs.
I can't say thank you enough,
I just wanted to let you know how pleased I was with Terrance and Barb. They both are very professional and did a great job. Terrance really understands and knows how people feel in this situation. He was understanding and apologized about our inconvience. He did a great job along with Barb putting up the barrier around the humidifier, I wish it could have been done on the first day.
I feel Terrance did feel my familys pain and discomfort and did the job the right way. Thank you!
I just wanted to let you know what a great job your team did in drying out our house. From the moment your team came through our front door, they really cared about getting all the water out of the house. They were very courteous but very efficient and responsive when it came down to business. We were encouraged to ask questions and your reassurance that we would be taken care of was really comforting in a obvious stressful situation.
Anytime we asked questions there was no hesitation in updating us on the condition of the house. The first night the exhaust fans were running, one of the circuit breaker kept going out and when I called asking if anything could be done, you came right over and explained that your team would bring over what was needed to prevent it from happening – and it never happened again!
There was some distress about the crawlspace because it always seemed to be full of water which resulted in the insulation needed attention in that area to be postponed, but you kept us informed and assured it would get done, and it did!
We got a contractor in yesterday to get us going with the remodel and he said your team did a great job! He was at another site with similar remodel work needed and the mitigation team didn’t do a very good job.
So again…thanks for everything you and your team has done to help us get our home back. I would recommend you to anyone in a heartbeat :)
Chad and his coworker did a great Job at our house restored the flooring water damaged. I would recommend to other.
Tien, Seattle, Washington
I would like to thank your company for acting quickly to dry up our water issue. Please thank Terrance and his assistant(s) for being courteous and keeping us informed about this process. It is out first ever claim in over 27 years in this house. We also thank Rolf Erickson from Mutual of Enumclaw Insurance for making this happen so quickly.
Gayle and Dee Naylor, Washington
I would like to say thanks to your crew for the hard work. I would like to thank Ben for his hard work and caring about my things. Also thanks to Terrence and Torrey for the great attitude in a hard situation. They were very great to work with. The professional way that Christina and Nikki handled our move out and in again made it a lot easier to handle. I would also say thanks to you, Joy for your passion for your job and clients. I think that you and your crew made the best out of a bad situation. I would use and recommend Restorx to my friends. Thanks again for all the work you have done for me.
John, Seattle, Washington
“I should have written this much earlier, but I just want to say that Jackie, who managed the pack-up of our belongings, following our water damage was absolutely superb. She handled everything with a rare combination of graciousness and efficiency. During the days she was on the job, except when she and crew left for lunch, I never saw her stop moving. At a time of considerable distress for me personally, it was a pleasure to work with her. I should add that the entire crew performed in an exemplary fashion. I single out Jackie since she had the responsibility of running the show.”
Don, Seattle, Washington
“RESTORx helped us after a house fire in August. Joy was wonderful, walked me through the steps I needed to know to facilitate the recovery, helped with every detail we didn’t know we needed to know and answered my litany of questions during the whole process. Highly recommend RESTORx, and Thanks, Joy!”
Janet, Edmonds, Washington
“To the Cleaning Dynamos”..the house has never looked better. You did a beautiful job, beyond expectations. Thank you for all your hard work.
Carla and John, Redmond, Washington
I wanted to tell you what an exceptional team you have there who worked our physical property. I know there are many behind the scene as well but I truly appreciate the friendly and efficient service your on-site crew did for us. Joy has been very easy to reach and has been very helpful in handling all my questions. Christina did an awesome job of handling the lead of the crew who handled their duties with great attention and pride in handling our items.
My many thanks and kudos to the team that handled our on-site packaging, removal and surface cleaning for the house.
Feye, Marysville, Washington
We just received the invoice yesterday. It looks a fair bit lower than the estimate, which is great. By the way, thanks for getting the work done so quickly! Your team is great..
Matt, Issaquah, Washington
Good morning. My wife and I wanted to say thanks to you and the fire crew for all your involvement and cleaning. We were very impressed with the thoroughness the crew performed in removing the soot and smoke residual from our kitchen fire. The crew, from our perspective, went above and beyond the call of duty and we extend our gratitude for a job well done. We also enjoyed their kindness as well as being on time. Thanks again to Nikki, Jackie, Jen, and Ana for your hard work. Vicki and I have decided to remodel the kitchen. We have all new appliances arriving and new flooring amongst other great changes. Upon completion, will send pics.
Ken & Vicki, Federal Way, Washington
We would like to give a sincere and heartfelt THANK YOU to your crew and your company. RESTORx handled our water damage claim in 2002. During a house inspection for the sale of our home, the inspector claimed the insulation under the house was installed incorrectly. We contacted your company asking if there was any possibility you could assist us with this problem. You checked your records, called us back and agreed with no hesitation, even though we all believe that the installation was done by code in 2002. Your crew members, Eric and Terrance, arrived today at our home prior to the designated time. They introduced themselves and got right to work. They completed the job within 35 minutes- they removed their suits, checked their shoes for debris and made sure the area outside of the crawl space was clean before departing. Both Eric and Terrance were very professional, polite, personable and great workers. You should be proud to have these gentleman on your team.
Colleen, Covington, Washington
Christina is so awesome! I am glad that she came to do our pack out. She has been fun to work with and has been very helpful!
Janelle, Graham, Washington
Ryan, thanks so much for the assistance you provided in both lowering the attic-air humidity & resolving our concern which was slowly building of future mold-related problems. You seem like a really cool guy; I suspect our paths may come together again in the future.
Joe & Nui, Port Orchard, Washington
This is the first letter of this kind I have ever written. My husband and I have undertaken many remodeling and home maintenance projects in the 3 homes we have owned, and most have been done by very competent people. However, I want you to know that the crews you sent to clean up our basement when our sewer line backed up last week were far more than competent, they were outstanding. The combination of pride in their work, knowledge, intelligence, efficiency, thoroughness, and customer service all led to an exemplary job. They gave us peace of mind during a major crisis, we are grateful for that. Wish everyone who worked on our home displayed the same qualities as your employees. THANK YOU!
Thank you so much for all your effort and work on my house this last week. Your speed, honesty and integrity of work were amazing. Wayne, David and Trevor did a great job and went above and beyond my expectations. I will definitely recommend your services in the future to all my friends and relatives.
Two of your employee’s just left my home after handling a trauma cleanup. I wanted to tell you that these two young men (Mike and Randy) were on time, but most important, they were very courteous, professional and understanding. My son and sister-in-law were downstairs in the event the employees needed anything. We did have a big problem that they called in about but they handled the conversation with the family with the utmost courtesy. I know this is not easy work for anyone to do, but to have employees who are sensitive to the needs and emotion of a heart broken family is truly not the “norm”. Everyone that I have been in contact with at your company has been nothing but helpful and kind. I have no problem in recommending your company for any type of work. Please let Mike and Randy know how much I appreciate their kindness, professionalism and speed. They made it a lot easier on all of us who were left to pick up the pieces of my brother’s life.
Thanks so much for your assistance.
Constance, Seattle, Washington
I wanted to say thank you for a job well done. You have an extraordinary team who consistently provided superior customer service during the restoration process. They represented the company well; I have listed the names of the people I personally worked with:
I just wanted to send a note of thanks to you and your fine employees for your efforts on our behalf. Yesterday, Diane, Rob and Randy arrived promptly at 8:30am to pick up my furniture, which had been exposed to chimney dust/debris from a problem we had earlier in the year. Your team was prompt, worked diligently to pack and protect our furniture. Several pieces of my furniture are a bit unique, bulky and very heavy. Your team handled all of my furniture with great care, always with a smile and a fabulous attitude! Please pass along my thanks. I wanted you to know they worked together as a fabulous team, and we appreciate their efforts.
Laura, Auburn, Washington
Thank you very much for all the patience from you and your crew. You guys are the best. Thanks for putting up with us and our mess.
From Manny, Bruno, Kikko and Miko,
I am writing in regards to Lora who has headed the restorative efforts on my behalf, after a house fire. I cannot possibly praise her and her staff of co-workers high enough. They have been just wonderful and Lora has been a source of comfort to me every time I speak to her. I can’t begin to tell you what a great asset she is to your company, and what a great comfort she is to those that have gone through such a loss as the loss of their home and belongings. She is never too busy to take a call, or look for a needed item. I really feel your company is blessed to have her and I too feel blessed anytime I need to speak with her about certain needs such as needing a title to my car. My heartfelt thanks to Lora, her co-workers and your company.
Sandra, Seattle, Washington
Your company is very professional. I thank you for your services.
Cora, Seattle, Washington
I just wanted to take a minute to express my sincere appreciation for the professional and courteous manner in which Ana dealt with our office following our office fire last August. Ana was always willing to answer my questions, and if she didn’t know the answer, she would find the information I needed, or direct me to someone who could help. Sometimes, she would just listen to me and give an encouraging word, when I became overwhelmed with the job at hand. Her calm demeanor was very much appreciated. When our staff needed specific documents, she would locate the material (not an easy task with 300+ boxes to go through) and get them ready for me in a very timely manner. As materials were restored and ready to be brought back to the island, Ana and her crew would efficiently unload the truck and neatly stack the boxes for us again, no an easy task. Ana is a jewel. She made this very difficult time easier to deal with and I will always be grateful for her kind and friendly manner.
Susan, Vashon Island, Washington
As usual your team came out and did a great job for us after the sprinkler line failure and the cost was even less than I expected. Thank you!
I want to take time out to thank you and the whole RESTORx team and especially Jody, Wayne and Ryan for an excellent job in providing an outstanding service to our district during its’ time in need. The January 2009 flood was one of our most devasting floods that the district has experienced in recent years. RESTORx responded with expedience and provided excellent service in getting our schools open in a record time period. If one was able to see the damage on Friday morning, there was no way they would have thought that we would be opening school on Monday morning. With the expertise of RESTORx we not only were able to open school but were able to continue the cleanup and repairs with the minimum amount of disruption to the school. Again, I want to thank the entire RESTORx team and feel free to use Snoqualmie Valley School District as a reference, and if or when we are in need of assistance due to another disaster, RESTORx will be my first phone call.
Carl , Plant Operations Supervisor,
RESTORx DKI Guarantee
We provide flood damage cleanup and flood restoration services for your flooded house or business in the Seattle WA area